Artistic Oceans

REFUND POLICY

You can request a refund for only damaged or dead corals on arrival. Artistic Oceans will, upon request via contact@artisticoceans.com, issue a refund if the request is made within 1 days of purchase, and the service / product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund through the same payment method you used to make the purchase. If for any reason, Artistic Oceans is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.)

Where Refunds Apply

Our refund offer, within 1 days of purchase and if the coral arrives dead or severely damaged. You have 24 hours to send us a picture of the coral, the packaging and the box to contact@artisticoceans.com. If the photos are not sent within 24 hours we will decline your refund offer.

 

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at contact@artisticoceans.com

Revision Date

This Refund Policy was last updated on 26 July 2022 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Refund Policy.