Shipping & Delivery
Thank you for visiting and shopping at Artistic Oceans. The following is our Shipping Policy.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through Artistic Oceans. The shipping details will be sent to the email address registered with your Artistic Oceans Account, or the email you used during the checkout process.
The tracking number will be active within 24 hours.
What shipping speeds are offered?
Artistic Oceans may have up to different shipping speeds and all available shipping speeds will be shown to you during checkout.
The shipping speeds shown are dependent on those made available by the seller. If you do not see a particular shipping speed available at check out, the seller of the item has not provided it.
We ship our orders only on Mondays and Tuesdays!
The shipping speeds available and how long they take to deliver are:
☐ Standard – Should arrive 3 to 10 business days after shipment
☐ Expedited – Should arrive 3 to 6 business days after shipment
☐ Second Day – Should arrive 2 business days after shipment
☑ Next-Day – Should arrive by the end of business the day after shipment
☐ International – Should arrive 10-30 business days after shipment
☐ Pick up – Pick up at our local warehouse.
When calculating the expected delivery time, please take into account the processing time as well as the shipping speed.
Delivery Delays can occasionally occur.
What are the Shipping Rates?
We charge per UPS published rates.
Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.
What is covered in the FREE SHIPPING?
Free shipping is only available for domestic orders and only for regularly priced items, subject to promotions.
How much do you charge for shipping and handling?
You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. Artistic Oceans would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
Please note that Artistic Oceans is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Artistic Oceans.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region.
Due to significant shipping discounts offered by Artistic Oceans, for some items the shipping will add cumulatively unless multiple items are purchased. The shipping charge is always per the website.
We are sorry but we currently do not ship to international destinations.
There are no deliveries for Artistic Oceans on Saturdays or Sundays, or public holidays. Artistic Oceans ships Monday through Friday only, excluding national and federal holidays.
Artistic Oceans is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.